Shipping policy

Last updated: October 19, 2026

Where we ship

Everywhere our carriers go. Orders are packed and shipped from our studio in Los Angeles, California.

Shipping rates

United States: free standard shipping on orders over $200. Orders under $200 ship for a flat $12.
Canada: flat $25.
Everywhere else: calculated at checkout by weight and destination, typically $35–$60.

Pre-orders

Pre-order editions are made in small batches. The product page shows the current ship window; right now pre-orders placed before November 30 ship the week of December 15. You'll get an email the moment your clock leaves the studio. You can cancel a pre-order for a full refund any time before it ships.

Delivery times

Once shipped:

US: 3–5 business days (standard), 1–2 business days (express).
Canada: 5–10 business days.
Europe, UK, Australia, Asia: 7–14 business days.

In-stock clocks leave the studio within 2 business days of your order. Every shipment includes tracking.

Packaging

Each clock ships in its signature gift box, cradled in a moulded insert so the miniatures stay put. The batteries for the LED candles and lamp are included. The outer carton is plain, so it works as a surprise gift.

Duties and taxes

US orders include all applicable sales tax at checkout. For international orders, import duties and taxes are charged by your country's customs and are not included in our prices; the carrier will contact you before delivery if anything is owed.

Damaged in transit

If the box arrives crushed or the clock is damaged, photograph it within 7 days and email hello@zeequa.com. We'll send a replacement or the affected part at no cost.